Jeff Bezos said February 1, 2021, he would give up his role as chief executive of Amazon later this year as the tech and e-commerce giant reported a surge in profit and revenue in the holiday quarter. delivery driver scans bags of groceries while loading a vehicle outside of a distribution facility on Februin Redondo Beach, California. The DSP program has expanded to 10 countries, creating 158,000 jobs at 2,500 DSPs, according to Amazon.Īn Inc. These businesses, called “delivery service partners,” or DSPs for short, have 20-40 Amazon vans and up to 100 employees, according to Amazon. Seven months into the pandemic, CEO Jeff Bezos’s net worth surpassed $200 billion.Īmazon relied on technically independent businesses, who often rent vans owned by Amazon and are paid by the company for the routes they complete. Amazon purchases ballooned in 2020 – it delivered 2.3 billion more of its own packages in 2020 compared to 2019, according to data from MWPVL International, a logistics business. The Covid-19 pandemic and the accompanying lockdowns left many Americans fearful or unable to shop at physical stores. Some workers who helped Amazon take advantage of the business opportunity the pandemic brought say they aren’t pleased. We’ve heard from DSPs that this service will be helpful for their employees and we're glad to help make it available.Massive turnover rates. babysitting job), or search and reach out to a caregiver directly. Through the service, DSP employees can work with a Care Manager to find a caregiver, post a care opportunity (e.g. The concierge service also provides information for emergency childcare. Finding childcare is hard, but with this new service, DSP employees will have a 24/7 concierge service to assist in finding childcare that fits their needs. The program will also be available in Canada in 2024.įinally, we are announcing a new value-added service for DSPs to further invest in their employees and help them care for their families-a new childcare-support service from Upwards. Thousands of drivers and DSP employees have enrolled in an academic program since Next Mile launched in 2023, including bachelor’s and associate degrees, skill certifications, and high school completion courses. In addition to the in-network coursework that DSP employees have free access to, they can now be reimbursed for coursework completed at any accredited institution outside the network. I am also thrilled to announce the expansion of the Next Mile education program, provided by InStride, which offers eligible DSP employees access to over 2,000 academic programs and up to $5,250 in tuition coverage per year. Many DSPs are already paying well above that, and our increased DSP rates will continue to support them in their efforts to recruit and retain high-performing teams. will earn $20.50 per hour on average or more, plus health care and other benefits DSPs offer. While individual wages and benefits will vary by DSP and geography, we anticipate that Delivery Associates (DA) in the U.S. We are investing over $440 million in rate increases over the next year, to help DSPs provide even greater wages and benefits to drivers. Here are some more details about the investments that I am most excited about: Our focus has always been to help these small business owners build successful companies and great teams, and we’re excited to see the impact that these investments will have in furthering that goal. This year, at our annual conference for DSPs, Ignite Live, we announced an incremental investment of over $840 million in the program. Over the past five years, we have empowered 3,500 hands-on entrepreneurs to build and scale their businesses, which, in turn, have created 279,000 driving jobs, generated $45 billion in revenue, and are now delivering over 20 million packages every day across 19 countries. We launched the Amazon Delivery Service Partner (DSP) program in 2018 to provide entrepreneurs access to tools, resources, and Amazon’s experience in logistics to enable them to launch and build successful delivery companies.
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